Currently our only subscription plan is Baby Club.

Whether you are a free member or VIP member your subscription lasts for 2 years form the date of joining.

After this you are able to rejoin with other babies you may have.

If you have not managed to make use of the special offers within your 2 year subscription Dixie Dot Crafts cannot extend the term, nor offer any kind of exchange, refund or alternative uses. Please make sure you use all special offer appointments within your subscription plan.

If your plan expires and you have offers to claim they will be forfeited.

Please remember to let us know that you are part of the Baby Club and therefore get discounts on your pottery BEFORE you pay at the till. We are able to do a check online if you haven't got your VIP card.

We are sorry but we are unable to retrospectively amend and receipts and/or provide refunds.

If you need a new VIP card please do let us know.

We run VIP appointments all year round however please be aware that we sometimes get very busy during seasons such as Christmas.

Buying a baby club subscription does not automatically guarantee you an appointment - please understand that we can't and won't move other customers who have pre booked and paid a deposit in order to make way for a VIP member so we urge you to book in advance for when you might want to come. For example when it comes to baby's 1st birthday keepsake, you are able to book a year ahead in our online calendar to secure your space. Once you have this space you can reschedule nearer the time if we have slots available.

This is only really an issue Oct-Dec.

Unfortunately we are unable to offer Baby Club members opportunity to use their subscription gifts and get prints done On Tour due to the complexity of managing the appointments system and making sure that your allocation of free appointments is adjusted.

All Baby Club appointments must be booked online and taken at our studio.

According to the Terms and Conditions of service you are able to cancel your subscription within 14 days of purchase providing you have not yet been to an appointment and had your pottery prints done as part of this service.

After this time no refund is due.

If you wish to cancel mid way during a term and have remaining appointments still to be made we will remove the full price pottery that you already had printed from the total of the subscription and the remainder will be made to you in the form of a gift voucher for Dixie Dot Crafts.

The subscription auto cancels at the end of the term so no further payments will be taken.

A VIP member will be downgraded to being a free Baby Club member and retain those benefits unless otherwise requested.