FAQ | Dixie Dot Crafts

It is always recommended that you reserve your table by using the booking facility within the calendar. Walk ins are possible, however due to the volume of parties, mobile events and workshops it may not always be possible to accommodate you - and I hate to disappoint anyone!

When you arrive you have some time to choose your items

We have over 300 'blank' items in stock including money boxes, tablewear, jugs and photo frames. We also have a number of children's ornaments.

There are no added extras or studio fees on top.

The price you see is the price you pay!

Paint your piece using stencils, stamps or freehand designs you can start to make the item individual to you with specialist ceramic paints.

We are on hand to offer advice and tips along the way!

Younger children are encouraged to release their creativity and make bright and colourful masterpieces. They can also do handprints or even finger painting.

Painting time usually lasts an hour to an hour and half depending on the complexity of your design and the age of those painting.

When you are finished, we will glaze and fire your item on site. This takes approximately a week to ten days depending on the seasonal changes. At busy times it may take 2-3 weeks. If you give us a call in advance, or ask when you arrive we can give you an up to date estimate.

By the time you collect them they are not only beautifully vibrant decorative items but fully useable and food safe too.

The most common comment heard in the studio is 'but I am not creative, I could never make anything look good!'. My answer to that is GIVE IT A GO!

We have so many hints, tips and tools to advise you on and you don't even have to be good at freehand drawing. We have special clay carbon paper to trace a design that you may have found in a book or online. Just bring it along and we will help you with the rest!

We give the guideline that your pottery is ready for collection approx. 1 week after it was painted - however we will contact you to let you know so please wait to get the text notification from us before you travel.

If it's a particularly busy period or if it requires personalisation it may take a little longer but we can tell you this when you paint. If you need to check before you come please give us a call!

You can find our opening times page from the menu above. Please do not turn up outside of these times 'on the off chance' - we might well be running a party, out on an external booking or up to our elbows in the glazing bucket!

Please note that due to a shortage of space we can only keep your pottery for one calendar month before we have to dispose of it, unless you have made prior arrangements with us to keep it for longer.

PLEASE BRING A BAG TO COLLECT YOUR POTTERY!

Stock varies all the time and we cannot guarantee we will have your chosen item ready for your design when you arrive.

Space is limited on the shelves but on any given day there are 300+ blanks in the studio.

If you have your heart set on something specific give us a call and let us know what you're after. We can tell you if it's in stock or when we might expect a delivery.

That said many people come in expecting to paint one thing and then something else catches their eye!

It's entirely dependent on the items you choose.

To make life really easy (and particularly for those on specific budgets) our shelves are grouped £15 and under, £25 and under, £35 and under and £35+.

The cheapest pottery is £10 and the most expensive is £45

We sometimes have Add-On items for £5 and there is a sale shelf with one-offs, discontinued items and those with imperfections that are looking for their new home.

Items vary but can be priced from £5 up depending on availability.

Please note we do not charge anything extra - for example: glazing and firing. Some pottery studios opt for a 'studio fee' which is charged on top for your paint, glazing and firing.

For the sake of being upfront and keeping it simple, we have only have one cost that includes absolutely everything with no surprises at the till!

Oh no!

That's something we never like to hear.... however, nothing is perfect, and doubly so when dealing with organic material that is hand made, hand designed, glazed and then heated to over 1000 degrees, twice!

You have 3 days from collection to inform us of any issues with your pottery. We encourage you to inspect it BEFORE leaving the studio so that we can get onto any issues as soon as possible.

Please note that once your items have left the studio we assume no responsibility for it. Whether the paper bag breaks on the way home, the pottery get knocked about in the car or whether little Freddie drops it on the kitchen floor, Dixie Dot Crafts liability is only for the structure of the pottery when it's with us, during glazing processes and design/personalisation work.

If we have picked up the problem prior to you collecting it: we will contact you to let you know and if it's not rectifiable we will give you a 'damage waiver' in the bag for you to come and paint a whole new one for free.

If we have missed something and/or you are not satisfied with the glaze fire or the personalisation please do contact us immediately on our specific customer care email address which is thehappinessteam@dixiedotcrafts.com. Where possible please attach photographs.

We will reply with next steps as soon as possible so that we can either fix, or redo your pottery at the earliest possible time.

This is especially important when it comes to baby prints, we want to capture those little hands and feet while they are small and will offer you the soonest appointment available.

Due to the nature of our items we are unable to provide full refunds for personalised pottery.

Dixie Dot Crafts urge everyone who has painted pottery to adhere to the Pottery Aftercare advice which can be found here: Pottery Aftercare

No liability will be assumed by Dixie Dot Crafts if it is likely that the pottery aftercare advice has not been adhered to.