Frequently asked questions

Pottery

When can I collect my pottery?


Your pottery is ready for collection approx. 1 week after it was painted - we will contact you to let you know. If it's a particularly busy period or if it requires personalisation it may take a little longer but we can tell you this when you paint. If you need to check before you come please give us a call! We have specific pottery collection times during the week which helps us to keep your collection times short and efficient. You can find these on our opening times page from the menu above. Please do not turn up outside of these times 'on the off chance' - we might well be running a party, out on an extrernal booking or up to our elbows in the glazing bucket! Please note that due to a shortage of space we can only keep your pottery for one calendar month before we have to dispose of it, unless you have made prior arrangements with us to keep it for longer.




How does Pottery Painting work?


It is always recommended that you reserve your table by using the booking facility within the calendar. Walk ins are possible, however due to the volume of parties, mobile events and workshops it may not always be possible to accommodate you - and I hate to disappoint anyone! When you arrive you have some time to choose your items We have over 250 'blank' items in stock including money boxes, tablewear, jugs and photo frames. We also have a number of childrens ornaments. There are no added extras or studio fees on top. The price you see is the price you pay! Paint your piece using stencils, stamps or freehand designs you can start to make the item individual to you with specialist ceramic paints. We are on hand to offer advice and tips along the way! Younger children are encouraged to release their creativity and make bright and colourful masterpieces. They can also do handprints or even finger painting. Painting time usually lasts an hour to an hour and half depending on the complexity of your design. When you are finished, we will glaze and fire your item on site. This takes approximately a week. By the time you collect them they are not only beautifully vibrant decorative items but fully useable and food safe too. The most common comment heard in the studio is 'but I am not creative, I could never make anything look good!'. My answer to that is GIVE IT A GO! We have so many hints, tips and tools to advise you on and you don't even have to be good at freehand drawing. We have special clay carbon paper to trace a design that you may have found in a book or online. Just bring it along and we will help you with the rest!




How long do you keep my pottery for?


We will keep your pottery for one calendar month from the date of painting unless otherwise agreed. We will contact you prior to disposal to give you a gentle reminder!




I can't make my table booking! What should I do?


Go to your account in the members area on this website and reschedule in the 'my bookings' section. You are only able to do this up to 24 hours in advance. Shorter notice requires you to call us and let us know. Please see the cancellation policy for more details regarding deposits and bookings.




I saw an item I'd like to paint. Is it in stock?


Stock varies all the time and we cannot guarantee we will have your chosen item ready for your design when you arrive. Space is limited on the shelves but on any given day there are 250+ blanks in the studio (and 400 on our shop website). You can purchase an item there and opt to have it delivered to the studio 3 or more days before your booking so that it's ready and waiting for you. If you have your heart set on something specific that's out of stock please give us a call and let us know well in advance and we can do our best to order one in. Our shop website is www.dixiedotshop.com.




How much does Pottery Painting cost?


It's entirely dependent on the items you choose. To make life easy (particularly for those on specific budgets) we don't price pottery individually. Our shelves go up in £5 increments from £10. We also have Add-On items for £5 and there is a sale shelf with one-offs, discontinued items and those with imperfections that are looking for their new home. Items vary but can be priced from £5 up depending on availability. Please note we do not charge anything extra - for example: glazing and firing. Some pottery studios opt for a 'studio fee' which is charged on top for your paint, glazing and firing. To make life easy, we have one fee that includes absolutely everything with no suprises at the till! If you are looking got a specific price please head to our online shop (www.dixiedotshop.com) where you can do a price check.





Parties

How do your childrens parties work?


Please click on the parties page on this website for complete informtion and current pricing. You are able to book directly on the website if we have the availability. We currently run parties on a Sunday, if you need an alternative date we are happy to do these after school or in the evenings. Please contact us to discuss.




Can we cancel/reschedule a party booking?


If you wish to cancel your party booking: Please let us know immediately. If you cancel before 5 days of your booking you will be entitled to a full refund. If you cancel after 5 days of your booking and up to 24 hours prior to the party you will be entitled to 50% refund. If you cancel within 24 for hours of a party for any reason 100% charge will be incurred. Should your party be unable to proceed for any reason pertaining to Dixie Dot Crafts: We will offer you various alternative dates as soon as possible. If these do not work for you, you have to options of transferring your booking cost to another Dixie Dot offering (pottery painting, workshops, retail items) instead. If this is not an option you will be offered non-expiring Dixie Dot vouchers to the value of your party price. Should a party be cancelled permanently you will be offered the above first before then being able to claim a refund. If you wish to reschedule your booking you have up to 5 days before the booking to manage the event in your members area and choose a new date that is available in the calendar.




Do you do parties for Adults?


Absolutely! We are happy to accomodate you on any evening, or a Sunday. Please contact us to book.





Opening Times

What time are you open?


It depends what you would like to do! We have different times for collections and painting. Please have a look at the opening times page from the menu to see what these are. Want to paint? Book your table ahead of time and see what available slots we have click here Birthday parties : Sundays only (during Coronavirus restrictions) Baby prints, paw prints, clay prints, youth groups, other groups such as WI - pre book in advance on a Tuesday or Wednesday. Contact us here to book: Click here Need to contact the studio for any other reason? : Click here





General Questions

Can I buy drinks and snacks?


Yes! We have a range of hot and cold drinks and pre packed snacks such as crisps and chocolate bars. We would ask that you do not bring your own food and drinks into the studio please. Apart from anything else, Costa don't need your money quite as much as small independent businesses like ours do! Fancy a free cuppa while you are with us? Leave a review or photo tagging in Dixie Dot Crafts while you are in the studio and show us at the till - we will happily exchange that for a cuppa on the house!




Do you sell Gift Cards?


Yes! We offer e-cards delivered to your inbox or hand painted ceramic ones you can collect from the studio. There is no expiry date on them. Please buy yours here: https://www.dixiedotshop.com




Where can I park?


Dixie Dot Craft studio is very fortunate to have loads of free parking directly outside the front door - making it easier to load and unload children, park up for a pottery collection and not have to worry about traffic wardens!




Can you accomodate wheelchairs?


Yep! We are all on one level so there are no tricky stairs or uneven floors to negotiate.




What payment methods do you accept?


Cash is king. Cards are welcomed - contactless or otherwise! Gift cards




What if I need to cancel a booking


For Cancellations of pottery painting tables please advise us 24hrs in advance to avoid being charged. Please note you can manage your own booking in your Members Area and this also allows you to reschedule your booking for a time that is more suited to you. We operate a cancellation policy due to the significant impact of costs of opening for each session specifically and we fully appreciate the efforts that our customers make to help us in our management of this. If you wish to cancel your workshop booking: Please let us know immediately. It is your responsibilty to resell your ticket. If you cancel before 5 days of a workshop you will be entitled to a full refund. If you cancel after 5 days of a workshop and up to 24 hours prior to the workshop you will be entitled to 50% refund. If you cancel within 24 for hours of a workshop for any reason 100% charge will be incurred. Should your workshop be unable to proceed for any reason: We will offer you various alternative dates as soon as possible. If these do not work for you, you have to options of transferring to another workshop instead. If this is not an option you will be offered Dixie Dot vouchers to the value of your ticket price. Should a workshop be cancelled permanently you will be offered the above first before then being able to claim a refund.




What workshops do you do?


We run LOADS of workshops every year. You can click on the workshops page to see everything we have lined up.





Coronavirus Info

Are you open?


Here is the Dixie Dot Roadmap to reopening after Covid April 12th 2021 - open for 1 to 1 baby prints and pet prints. Each appointment is personal to you and only you/your family can attend. May 17th 2021 - we are opening for socially distanced tables. Only 4/10 tables will be bookable. June 21st 2021 - We are reopening with more tables as the restrictions lift. Workshops are resuming from July 2021. All of the above is in line with current government guidelines and will be reviewed as necessary UPDATE: from July 2021 we are now open at half capacity tables (total of 5) UPDATE: from Sept 2021 we are increasing the number of tables slowly. If Covid numbers appear to increase or there is word from the Government we will revert to their guidelines.




Do we have to wear masks when we come to paint?


Yes please - for your safety and ours. Masks are to be worn as you enter the studio and while you browse the pottery. They may be removed once you are sat painting however, we ask that you put them back on whenever you may need to leave the table. This is not required for those with breathing difficulties or those under the age of 11. This information will be reviewed in accordance with government guidelines. UPDATE: Sept 2021: We are advising continued use of masks as you move around the studio but essentially it's 'whatever makes you most comfortable'. We will choose to wear masks on an individual basis and are more than happy to put masks on at your request.




How are you managing the Covid-19 restrictions?


We have allowed for a minimum of 1m distance between anyone seated at a table (more like 2m). To ensure that you don't need to leave your table often, paint will be provided at your table via 'waitress' service once you are sat and ready. We ask that you don't touch the pottery on the shelves while making your selection - have a good look and we will bring it to your table. Payments will be made at your tables before you leave. There are bottles of hand sanitiser about the studio which we ask you to use upon entering and leaving. Toilets will be cleaned regularly and disinfected after use. Baby prints are managed on an one to one basis with our handprint specialist and your family to minimise the risk. Every table is thoroughly cleaned and sanitised after a family has left, as are the paintbrushes and utensils. Our doors are automatic so there is no need to touch a surface that someone else has touched previously, expect for the staff at Dixie Dot who are all following guidelines and are sanitising regularly. Please respect others in the studio at the same time as you. We are all in this together so we ask you to exercise awareness and caution around the other families also enjoying their time with us. Thank you.




What's the process for collecting our painted pottery during the restictions?


When you come to collect the pottery you previously painted we ask that you come to the till and remain in the till area while we head to the shelves to get it. Please make sure you 1) have your receipt ready 2) don't wander round the studio while you are waiting 3) touch anything in the till area We will hand over your bagged items across the till for you to take. There is hand sanitiser on the till if you would like some. UPDATE: July 2021: Collections are back to 'normal'! Please check the opening times to see when you can come!




Do you have a Covid-19 cancellation policy?


Yes! Our Cancellation policies for all table bookings, workshops and parties include for Covid-19. If you wish to cancel your workshop booking: Please let us know immediately. It is your responsibilty to resell your ticket. If you cancel before 5 days of a workshop you will be entitled to a full refund. If you cancel after 5 days of a workshop and up to 24 hours prior to the workshop you will be entitled to 50% refund. If you cancel within 24 for hours of a workshop for any reason 100% charge will be incurred. Should your workshop be unable to proceed for any reason: We will offer you various alternative dates as soon as possible. If these do not work for you, you have to options of transferring to another workshop instead. This is virtually the same for a birthday party booking - please see the parties FAQ To cancel a table booking please see the Pottery FAQ If this is not an option you will be offered Dixie Dot vouchers to the value of your ticket price. Should a workshop be cancelled permanently you will be offered the above first before then being able to claim a refund.